1. What is your Return or Exchange policy?
2. What are your Shipping Charges & Delivery Schedules?
3. Do you Internationally?
4. How Can I Track My Order?
5. How do I Find a Brand or Product on your Site?
6. What do I do if I Forget My Password?
7. How do I Change My Password?
8. How do I change my Account Information?
9. Can I Order by Phone?
10. Are my Transactions Secure?
11. What should I do if I have questions about Product Information?
12. How can I receive free samples?
In light of the challenges posed by COVID-19, we have adjusted our normal exchange/return practices to protect the safety of our employees and customers. As such, please note that: All sales are final until further notice. We thank you for your understanding during this time and will continue to do our best to assist you in any way we can.
Orders of in-stock merchandise are usually shipped within one business day. You will be notified by email if a delay is expected for any reason. Please note that business days exclude weekends and holidays.
Your shipping charges will be calculated and added to your total at check out based on the destination and the shipping method you select.
FREE SHIPPING applies only to orders shipped to destinations within the CONTIGUOUS CONTINENTAL UNITED STATES.
Legal requirements in the United States prohibit air shipment of products containing alcohol. Therefore, BeautyCollection.com uses the United States Postal Service (USPS) surface mail for all such products. These products include fragrances and aerosols.
We do, but only if you call and place your order with Customer Care at (866)881-8393.. We've learned we need to spend a little more TLC with our international customers to prevent the large volume of fraudulent orders we were receiving. Our apologies if this is an inconvenience!
Once you have placed an order and it has been processed and shipped, an email will be sent to you that will contain a link for tracking your order. You can also view your order status by signing in to your account on our site and clicking on “Order History & Tracking” to view shipping details for your orders.
To find a particular brand, “Shop by Brand” box located at the top of the screen. Then click on the brand you are looking for from the drop-down menu and the product categories for that brand will be displayed on your screen.
To find a particular product, type in the product name into the “search” box.
Click on My Account at the bottom of the screen. Then click on “Forgot Password?” and fill in the requested information. A new password will be sent to your email account.
To change your password, click on My Account at the top of the screen. Log in to your account and proceed to change your password by clicking on “Personal Information & Marketing Preferences”. Be sure to click on “Update” to save the new password.
Click on My Account at the top of the screen. Log in to your account and proceed to change personal and contact information by clicking on the fields you would like to edit. Once you have made the desired changes, click on “Update” to submit & save the new information.
You can place your telephone orders by calling our Customer Care Representatives, at (866)881-8393.
Shipping costs and delivery schedule for telephone orders are the same as our online shipping costs and delivery schedule.
BeautyCollection.com uses industry standard 128 bit encryption, insuring that any online transaction will be secure against third party interception. All other personal information, including your name, address, phone number and email address, is also encrypted using a secure socket layer (SSL). In addition, all the data that you submit to BeautyCollection.com is protected from unauthorized use.
Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions, much like what is done when you make a purchase at a store. This information is encrypted both from your computer to BeautyCollection.com and from BeautyCollection.com to the processing company thus protecting your information from being intercepted.
BeautyCollection.com reserves the right to share personal information with legal authorities to the extent required by law.
For a more detailed explanation of our security measures, please see “Security” under Terms & Conditions.
Every Beauty Collection online order includes a wonderful diverse selection of at least three samples from top beauty brands. Brands we've featured in the past include: Dermalogica, House of Creed, Bond No 9, Archipelago, Jack Black, The Art of Shaving, Mustela and Tend Skin.
*We do not accept specific requests for samples or guarantee specific brands will be included in your sample packet.