What is your Return or Exchange policy?
What are your Shipping Charges & Delivery Schedules?
Do you Ship Internationally?
How Can I Track My Order?
How do I Find a Brand or Product on your Site?
What do I do if I Forget My Password?
How do I Change My Password?
How do I change my Account Information?
Can I Order by Phone?
Are my Transactions Secure?
What should I do if I have questions about Product Information?
How can I receive free samples?
- What is your return and exchange policy?
We will accept returns for any unopened & unused Beauty Collection products within 30 days of the ship date. Please read and follow the instructions below to obtain a Return Authorization Number prior to returning the item(s). A refund to your account will be issued for the purchase price of your returned items. We regret that shipping & handling charges are not refundable.
Please email your RA Request to email@example.com. Your request must include:
Failure to enter information correctly may delay the processing of your return. Once received, it may take up to 15 business days to process your return. You will be notified via e-mail once your return has been processed. If you have any questions about your return, please contact our customer service department at firstname.lastname@example.org. We regret that we are unable to accept returns of personal care items such as, hair brushes, tooth brushes, combs, lash curlers, shaving brushes & razors, tweezers, scissors, etc. due to Health Dept. regulations.
- Order Number
- Name of Buyer
- Item(s) you would like to return
- Reason for return
Any free and/or promotional goods and services extended at the time of sale, must also be returned with an authorized return. The cost of free shipping originally extended, will be charged at the time of processing any returns.
Any refused shipments or shipments that are non-deliverable for any reason other than Beauty Collection's error will be charged a return shipping and 10% re-stocking charge.
- What are your shipping charges and delivery schedules?
Orders of in-stock merchandise are usually shipped within one business day. You will be notified by email if a delay is expected for any reason. Please note that business days exclude weekends and holidays.
Your shipping charges will be calculated and added to your total at check out based on the destination and the shipping method you select.
FREE SHIPPING applies only to orders shipped to destinations within the CONTIGUOUS CONTINENTAL UNITED STATES.
Legal requirements in the United States prohibit air shipment of products containing alcohol. Therefore, BeautyCollection.com uses the United States Postal Service (USPS) surface mail for all such products. These products include fragrances and aerosols.
- Do you ship internationally?
We do, but only if you call and place your order with Customer Care at 866.881.8393. We've learned we need to spend a little more TLC with our international customers to prevent the large volume of fraudulent orders we were receiving. Our apologies if this is an inconvenience!
- How can I get a status on or track my order?
Once you have placed an order and it has been processed and shipped, an email will be sent to you that will contain a link for tracking your order.
You can also view your order status by signing in to your account on our site and clicking on “Order History & Tracking” to view shipping details for your orders.
- How do I find a brand or product on your site?
To find a particular brand, “Shop by Brand” box located at the top of the screen. Then click on the brand you are looking for from the drop-down menu and the product categories for that brand will be displayed on your screen.
To find a particular product, type in the product name into the “search” box.
- What can I do if I forget my password?
Click on My Account at the bottom of the screen. Then click on “Forgot Password?” and fill in the requested information. A new password will be sent to your email account.
- How do I change my password?
To change your password, click on My Account at the top of the screen. Log in to your account and proceed to change your password by clicking on “Personal Information & Marketing Preferences”. Be sure to click on “Update” to save the new password.
- How do I change my personal information?
Click on My Account at the top of the screen. Log in to your account and proceed to change personal and contact information by clicking on the fields you would like to edit. Once you have made the desired changes, click on “Update” to submit & save the new information.
- Can I order by phone?
You can place your telephone orders by calling our Customer Care Representatives, at (866)881-8393.
Shipping costs and delivery schedule for telephone orders are the same as our online shipping costs and delivery schedule.
- Are my transactions secure?
BeautyCollection.com uses industry standard 128 bit encryption, insuring that any online transaction will be secure against third party interception. All other personal information, including your name, address, phone number and email address, is also encrypted using a secure socket layer (SSL). In addition, all the data that you submit to BeautyCollection.com is protected from unauthorized use.
Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions, much like what is done when you make a purchase at a store. This information is encrypted both from your computer to BeautyCollection.com and from BeautyCollection.com to the processing company thus protecting your information from being intercepted.
BeautyCollection.com reserves the right to share personal information with legal authorities to the extent required by law.
For a more detailed explanation of our security measures, please see “Security” under Terms & Conditions.
- What should I do if I have questions about a product?
BeautyCollection.com’s expert staff is happy to assist with your questions. Click on “Contact Us” to email email@example.com or call us at (866) 881-8393.
- How can I receive free samples?
Every Beauty Collection online order includes a wonderful diverse selection of at least three samples from top beauty brands. Brands we've featured in the past include: Dermalogica, House of Creed, Bond No 9, Archipelago, Jack Black, The Art of Shaving, Mustela and Tend Skin.
*We do not accept specific requests for samples or guarantee specific brands will be included in your sample packet.